Book with Complete Peace of Mind thanks to our flexible cancellation conditions. Learn More
0
Send WhatsApp
Send WhatsApp
Cart

Privacy Policy

Home / Privacy Policy

Website Owner / Car Rental

  • Company name: ALCO AUTO RENT A CAR SL
  • Tax ID: B22519128
  • Registered office: P. JUAN VILANOVA, NUM 21, 12570 ALCALÀ DE XIVERT (CASTELLÓN) – SPAIN
  • Business activity: Car Rental, Rent-a-car
  • Email: tuautocaravaning@gmail.com
  • Website purpose: Online Car Booking
  • Tu Auto Caravaning pages (hereinafter Tu Auto Caravaning): https://www.tuautoalquiler.com/

Website Owner / Motorhome Rental

  • Company name: TU AUTO CAR RENT, S.L.U
  • Tax ID: B44521151
  • Registered office: C.PORTAL DE XERT, 2 SANT MATEU
  • Business activity: Camper Van and Motorhome Rental
  • Email: tuautocaravaning@gmail.com
  • Website purpose: Online Booking of Camper Vans and Motorhomes
  • Tu Auto Caravaning pages (hereinafter Tu Auto Caravaning): https://www.tuautoalquiler.com/

Personal Data Protection

Data Controller

Contact details of the controller: Tu Auto Caravaning and contact email tuautocaravaning@gmail.com

Your Data Protection Rights

How to exercise your rights: You may send a written communication to the registered office of Tu Auto Caravaning or to the email address indicated in the heading of this legal notice, including in both cases a photocopy of your ID card or similar identification document, to request the exercise of the following rights:

  • Right to request access to personal data: you may ask Tu Auto Caravaning whether this company is processing your data.
  • Right to request rectification (if they are incorrect).
  • Right to request limitation of processing, in which case they will only be retained by Tu Auto Caravaning for the exercise or defense of claims.
  • Right to object to processing: Tu Auto Caravaning will cease processing the data in the manner you indicate, unless for compelling legitimate reasons or the exercise or defense of possible claims they must continue to be processed.
  • Right to data portability: if you want your data to be processed by another company, Tu Auto Caravaning will facilitate the portability of your data to the new controller.
  • Right to erasure of data: unless legally required, they will be deleted upon your confirmation.

Forms, templates and more information about your rights: Official page of the Spanish Data Protection Agency

Possibility of withdrawing consent: in the event that you have given consent for any specific purpose, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.

How to file a complaint with the Supervisory Authority: If you consider there is a problem with the way Tu Auto Caravaning is handling your data, you may address your complaints to the Security Officer of Tu Auto Caravaning (indicated above) or to the data protection authority that corresponds, being the Spanish Data Protection Agency, the appropriate one in the case of Spain.

Right to Erasure and Access to Your Personal Data

At any time you will have the right to review, retrieve, anonymize and/or delete, totally or partially, the data stored on the Website. You only need to send an email and request it. Or you can do it right here:

Data Retention

Aggregated data: Aggregated data will be retained without a deletion deadline. Customer data from the online store: The retention period for personal data will vary depending on the service the customer contracts in our online store. In any case, it will be the minimum necessary, and may be maintained for up to:

  • 4 years: Law on Infractions and Sanctions in the Social Order (obligations regarding affiliation, registrations, deregistrations, contributions, payment of salaries…); Arts. 66 et seq. General Tax Law (accounting books…);
  • 5 years: Art. 1964 Civil Code (personal actions without special deadline)
  • 6 years: Art. 30 Commercial Code (accounting books, invoices…
  • 10 years: Art. 25 Law on Prevention of Money Laundering and Terrorist Financing.

Data of email feed subscribers: From when the user subscribes until they unsubscribe. Data of newsletter subscribers: From when the user subscribes until they unsubscribe. User data uploaded by Tu Auto Caravaning to pages and profiles on social networks: From when the user gives their consent until they withdraw it.

Data Confidentiality and Security

Tu Auto Caravaning commits to respecting the confidentiality of the data in its use and to using it in accordance with its purpose, as well as to complying with its obligation to safeguard it and to adopt all measures to prevent alteration, loss, unauthorized processing or access, in accordance with the provisions of Royal Decree 1720/2007 of December 21, which approves the Regulation implementing Organic Law 15/1999 of December 13, on the Protection of Personal Data.

You guarantee that the personal data provided through the forms are true, and you are obliged to communicate any modification thereof.

Likewise, you guarantee that all information provided corresponds to your actual situation, is up to date and is accurate. Furthermore, you must keep your data updated at all times, being solely responsible for the inaccuracy or falsity of the data provided and for the damages that may be caused thereby to Tu Auto Caravaning as the owner of Tu Auto Caravaning, or to third parties by reason of the use of said data.

Security Breaches

Tu Auto Caravaning adopts reasonably adequate security measures to detect the existence of viruses, brute force attacks and code injections.

However, you should be aware that security measures for computer systems on the Internet are not entirely reliable and that, therefore, Tu Auto Caravaning cannot guarantee the absence of viruses or other elements that may cause alterations in the User’s computer systems (software and hardware) or in their electronic documents and files contained therein.

Despite this, to try to guarantee the security and privacy of your personal data, Tu Auto Caravaning has an active security monitoring system that reports on each activity of users and possible breaches in the security of user data. In the event that any breach is detected, Tu Auto Caravaning commits to informing users within a maximum period of 72 hours.

What Information We Collect from Users and What We Use It For

All products and services offered on the Tu Auto Caravaning website refer to contact forms, comment forms and forms for user registration, newsletter subscription and/or purchase orders.

This website always requires the prior consent of users to process their personal data for the indicated purposes. You have the right to revoke your prior consent at any time.

Record of Data Processing Activities

Website and hosting: Tu Auto Caravaning has SSL TLS v.1.2 encryption that allows the secure sending of personal data through standard contact forms, hosted on the servers that Tu Auto Caravaning has contracted from Dinahosting

Data collected through the website: The personal data collected will be subject to automated processing and incorporated into the corresponding files of which Tu Auto Caravaning is the owner.

  • We will receive your IP, which will be used to verify the origin of the message in order to offer you information, protection against SPAM comments and to detect possible irregularities (for example: opposing parties in the same case write on the website from the same IP), as well as data relating to your ISP.
  • Likewise, you may provide us with your data via email and other means of communication indicated in the contact section.

Comment form: On the website there is the possibility for users to leave comments on site publications. There is a cookie that stores the data provided by the user so that they do not have to re-enter it on each new visit, and the email address, name, website and IP address are also collected internally.

The data is stored on Dinahosting servers

User registration: Not permitted except upon express request.

Purchase form: To access the products and services offered in our online store, the user has a purchase form subject to the contracting conditions specified in our commercial policy and contracting conditions where contact and payment data will be required.

The data is stored on Dinahosting servers

We collect information about you during the checkout process in our store. This information may include, but is not limited to, your name, address, email, telephone, payment details and other information necessary to process your orders. The management of this data allows us to:

  • Send you important information about your account/order/service.
  • Respond to your requests, complaints and refund requests.
  • Process payments and prevent fraudulent transactions.
  • Set up and manage your account, provide you with technical and customer service, and verify your identity.

Additionally, we may also collect the following information:

  • Location and traffic data (including IP address and browser) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
  • Product pages visited and content viewed while your session is active.
  • Your comments and product reviews if you choose to leave them.
  • Shipping address if you request shipping costs before making the purchase while your session is active.
  • Essential cookies to track the contents of your cart while your session is active.
  • Your account email and password to allow you to access your account, if you have one.
  • If you create an account we save your name, address and telephone number, to use in your future orders.

Newsletter subscription forms: Tu Auto Caravaning uses the newsletter sending service (email newsletters) from Mailchimp, which stores your email data, name and subscription acceptance. You may cancel your subscription to the newsletter at any time through a specific link located at the bottom of each mailing you receive

Email: Our email service provider is Google Inc.

Instant messaging: Tu Auto Caravaning does not provide service through instant messaging such as, for example, WhatsApp, Facebook Messenger or Line.

Payment service providers: Through Tu Auto Caravaning, you can access, by means of links, third-party websites such as PayPal or Stripe, to make payments for services provided by Tu Auto Caravaning. At no time does Tu Auto Caravaning staff have access to the banking data (for example, credit card number) that you provide to said third parties.

Embedded Content from Other Websites

Articles or products from Tu Auto Caravaning may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor had visited the other website. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction with the embedded content if you have an account or are logged in to that website.

Other services: Certain services provided through the Tu Auto Caravaning website may contain particular conditions with specific provisions regarding the protection of personal data. Their reading and acceptance is essential prior to requesting the service in question.

Purpose and legitimacy: The purpose of processing this data will be solely to provide you with the information or services you request from us.

Social Networks

Social media presence: Tu Auto Caravaning has profiles on some of the main social networks on the Internet.

Purpose and legitimacy: The processing that Tu Auto Caravaning will carry out with the data within each of the referred networks will be, at most, what the social network allows for corporate profiles. Thus, Tu Auto Caravaning may inform, when the law does not prohibit it, its followers by any means that the social network allows about its activities, presentations, offers, as well as provide personalized customer service.

Data extraction: Under no circumstances will Tu Auto Caravaning extract data from social networks, unless specific and express consent of the user is obtained for this purpose.

Rights: When, due to the very nature of social networks, the effective exercise of the follower’s data protection rights is subject to the modification of their personal profile, Tu Auto Caravaning will help and advise you to this end to the extent of its possibilities.

Data Processors Outside the EU

Storage and encryption. Tu Auto Caravaning uses encrypted storage services from Google Inc through Google Drive.

Email. Tu Auto Caravaning’s email service is provided using the services of Google Inc. through Google Apps.

Social Networks. Tu Auto Caravaning makes use of the American social networks YouTube, Facebook and Twitter, to which an international data transfer is made, of an analytical and technical nature in relation to the website, being on their servers where Tu Auto Caravaning processes the data that, through them, users, subscribers or visitors provide to the company Tu Auto Caravaning or share with it.

Payment providers. In order for you to pay through PayPal, Redsys or Stripe, Tu Auto Caravaning will send the strictly necessary data from you to these payment processors for the issuance of the corresponding payment request. Your information is protected in accordance with our privacy and cookie policy.

By activating a subscription or providing your payment details, you understand and accept our privacy and cookie policy. You will always have the right to access, rectification, erasure, limitation, portability and erasure of your data.

From the moment you register as a user on this website, Tu Auto Caravaning has access to: Username and email, IP address, postal address, ID/Tax ID and payment details. In any case, Tu Auto Caravaning reserves the right to modify, at any time and without prior notice, but informing, the presentation and configuration of the Tu Auto Caravaning website as well as this legal notice.

Commitments and Obligations to Our Users

Access to and/or use of Tu Auto Caravaning attributes to whoever performs it the status of user, accepting, from this very moment, fully and without any reservation, this legal notice in relation to certain services and content of Tu Auto Caravaning.

In using Tu Auto Caravaning, the user commits not to carry out any conduct that could damage the image, interests and rights of Tu Auto Caravaning or third parties or that could damage, disable or overload the Tu Auto Caravaning portal or that could prevent, in any way, the normal use of Tu Auto Caravaning.

Cookie Policy

What is a cookie?

A cookie is a harmless file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their device and, depending on the information they contain and the way you use your device.

Thus, there are cookies that obtain information related to the number of pages visited, the city to which the IP address from which access is made is assigned, the number of new users, the frequency and recurrence of visits, the visit time, the browser, the operator or the type of terminal from which the visit is made.

What is a cookie NOT?

It is not a virus, nor a Trojan, nor a worm, nor spam, nor spyware, nor does it open pop-up windows.

What information does a cookie store?

Cookies do not usually store sensitive information about you, such as credit cards or bank details, photographs, your ID or personal information, etc. The data they store is of a technical nature, personal preferences, content personalization, etc.

The web server does not associate you as a person but rather your web browser. In fact, if you usually browse with Internet Explorer and try to browse the same website with Firefox or Chrome you will see that the website does not realize that you are the same person because it is actually associating the browser, not the person.

What happens if I disable cookies?

To help you understand the scope that disabling cookies can have, we show you some examples:

  • You will not be able to share content from that website on Facebook, Twitter or any other social network.
  • The website will not be able to adapt the content to your personal preferences, as usually happens in online stores.
  • You will not be able to access the personal area of the website, such as My account, or My profile or My orders.
  • Online stores: It will be impossible for you to make online purchases, they will have to be by telephone or by visiting the physical store if it has one.
  • It will not be possible to customize your geographical preferences such as time zone, currency or language.
  • The website will not be able to perform web analytics on visitors and traffic on the website, which will make it difficult for the website to be competitive.
  • You will not be able to write on the blog, you will not be able to upload photos, post comments, rate or score content. The website will also not be able to know if you are a human or an automated application that publishes spam.
  • Targeted advertising cannot be displayed, which will reduce the website’s advertising revenue.
  • All social networks use cookies, if you disable them you will not be able to use any social network.

What types of cookies are there?

1. Types of cookies according to the entity that manages the device or domain from which the cookies are sent and processes the data obtained, we can distinguish:

  • Mandatory cookies: These are those that are sent to the user’s terminal device from a device or domain managed by the editor itself and from which the service requested by the user is provided.
  • Third-party cookies: These are those that are sent to the user’s terminal device from a device or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.

In the event that cookies are installed from a device or domain managed by the editor itself but the information collected through them is managed by a third party, they cannot be considered as own cookies.

DART Cookie

  • Google, as an associated provider, uses cookies to publish ads on Tu Auto Caravaning.
  • You can disable the use of the DART cookie from Google’s advertising system by accessing Google’s privacy center.

In addition, browsers can also allow users to view and delete cookies individually. You have more information about Cookies at: Wikipedia

Web Beacons

This site may also host web beacons (also known as web bugs). Web beacons are usually small images of one pixel by one pixel, visible or invisible, placed within the source code of web pages of a site. Web beacons serve and are used in a similar way to cookies.

In addition, web beacons are often used to measure the traffic of users visiting a web page and to be able to draw a pattern of the users of a site. You have more information about web beacons at: Wikipedia

Third-Party Cookies

In some cases, we share information about visitors to this site anonymously or in aggregate with third parties such as advertisers, sponsors or auditors for the sole purpose of improving our services.

All these processing tasks will be regulated according to legal regulations and all your rights regarding data protection will be respected in accordance with current regulations.

This site measures traffic with different solutions that may use cookies or web beacons to analyze what happens on our pages.

We currently use the following solutions to measure traffic on this site. You can see more information about the privacy policy of each of the solutions used for this purpose:

This site may also host its own advertising, affiliate advertising, or advertising from advertising networks. This advertising is displayed through advertising servers that also use cookies to display advertising content relevant to users.

Each of these advertising servers has its own privacy policy, which can be consulted on their own web pages. What types of cookies are used on this website?

When accessing the Tu Auto Caravaning website we inform you that if you continue browsing, various own and third-party cookies corresponding to website analytics will be installed (for example: Google Analytics or similar tools) to help the website analyze the use you make of the website and improve its usability, but in no case will they be associated with data that could identify you.

The data they store is of a technical nature, personal preferences, content personalization, etc. The web server does not associate you as a person but rather your web browser.

This website uses its own and third-party cookies to ensure that you have a better browsing experience, can share content on social networks, leave comments and to obtain statistics of our users.

As a user, you may refuse the processing of data or information by blocking these cookies through the appropriate configuration of your browser.

However, you should know that if you do so, this site may not function properly. That is why it is important that you read this cookie policy and understand that if you continue browsing, we consider that you accept its use.

You can change your browser settings to be notified of the receipt of cookies on your device or disable the ability to store such cookies on your device if you wish.

How are cookies managed?

Since cookies are normal text files, they can be explored with most text editors or word processing programs. You can click on a cookie to open it.

Below is a list of links on how to view cookies in different browsers. If you use another browser, consult the information about cookies in the browser itself. If you use a mobile phone, consult the device manual for more information.

Cookie Settings for the Most Popular Browsers

Below we indicate how to access a specific cookie in the Chrome browser. Note: these steps may vary depending on the browser version:

  1. Go to Settings or Preferences through the File menu or by clicking the customization icon that appears at the top right.
  2. You will see different sections, click the Show advanced options option.
  3. Go to Privacy, Content settings.
  4. Select All cookies and site data.
  5. A list will appear with all cookies sorted by domain. To make it easier for you to find the cookies of a specific domain, enter partially or completely the address in the Search cookies field.
  6. After performing this filter, one or more lines with the cookies of the requested website will appear on the screen. Now you just have to select it and press the X to proceed with its deletion.

To access the cookie settings of the Internet Explorer browser, follow these steps (they may vary depending on the browser version):

To access the cookie settings of the Firefox browser, follow these steps (they may vary depending on the browser version):

To access the cookie settings of the Safari for OSX browser, follow these steps (they may vary depending on the browser version):

  1. Go to Preferences, then Privacy.
  2. In this place you will see the Block cookies option so you can adjust the type of blocking you want to perform.

To access the cookie settings of the Safari for iOS browser, follow these steps (they may vary depending on the browser version):

  1. Go to Settings, then Safari.
  2. Go to Privacy and Security, you will see the Block cookies option so you can adjust the type of blocking you want to perform.

To access the cookie settings of the browser for Android devices, follow these steps (they may vary depending on the browser version):

  1. Run the browser and press the Menu key, then Settings.
  2. Go to Security and Privacy, you will see the Accept cookies option so you can activate or deactivate the box.

To access the cookie settings of the browser for Windows Phone devices, follow these steps (they may vary depending on the browser version):

  1. Open Internet Explorer, then More, then Settings
  2. Now you can activate or deactivate the Allow cookies box.

Additional Notes

  • Neither this website nor its legal representatives are responsible for either the content or the veracity of the privacy policies that the third parties mentioned in this cookie policy may have.
  • Web browsers are the tools responsible for storing cookies and from this place you must exercise your right to delete or disable them. Neither this website nor its legal representatives can guarantee the correct or incorrect handling of cookies by the aforementioned browsers.
  • In some cases it is necessary to install cookies so that the browser does not forget your decision not to accept them.
  • In the case of Google Analytics cookies, this company stores cookies on servers located in the United States and commits not to share them with third parties, except in cases where it is necessary for the operation of the system or when the law requires it. According to Google, it does not store your IP address. Google Inc. is a company adhering to the Safe Harbor Agreement that guarantees that all transferred data will be treated with a level of protection in accordance with European regulations.
  • For any questions or queries about this cookie policy, do not hesitate to contact us through the contact section.

Legal Responsibility for Content

Tu Auto Caravaning contains texts prepared for purely informative or informational purposes that may not reflect the current state of legislation or jurisprudence and that refer to general situations, so their content can never be applied by the user to specific cases.

The opinions expressed therein do not necessarily reflect the views of Tu Auto Caravaning.

The content of the articles published on Tu Auto Caravaning cannot be considered, in any case, a substitute for legal advice.

The user should not act on the basis of the information contained in Tu Auto Caravaning without first seeking appropriate professional advice.

Intellectual and Industrial Property Rights

By means of these General Conditions, no intellectual or industrial property right over the Tu Auto Caravaning portal or any of its integral elements is transferred, the User being expressly prohibited from reproducing, transforming, distributing, publicly communicating, making available to the public, extracting, reusing, forwarding or using in any way, by any means or procedure, any of them, except in cases where it is legally permitted or authorized by the owner of the corresponding rights.

The user knows and accepts that the entire website, containing without exhaustive character the text, images, designs, software, content (including structure, selection, ordering and presentation thereof), audiovisual and graphic material, is protected by trademarks, copyrights and other legitimate registered rights, in accordance with international treaties in which Spain is a party and other property rights and laws of Spain.

In the event that a user or a third party considers that there has been a violation of their legitimate intellectual property rights by the introduction of certain content on Tu Auto Caravaning, they must notify this circumstance to Tu Auto Caravaning indicating:

  • Personal data of the interested party who is the owner of the allegedly infringed rights, or indicate the representation with which they act in case the claim is presented by a third party other than the interested party.

Identify the content protected by intellectual property rights and its location on Tu Auto Caravaning, provide proof of the intellectual property rights indicated, and include an express declaration in which the interested party assumes responsibility for the veracity of the information provided in the notification.

Regulations and Dispute Resolution

These terms of use for Tu Auto Caravaning are governed in all their aspects by Spanish law. The language of drafting and interpretation of this legal notice is Spanish.

This legal notice will not be individually archived for each user but will remain accessible via the Internet on Tu Auto Caravaning.

Users may submit to the Consumer Arbitration System, of which Tu Auto Caravaning will be a part, to resolve any dispute or claim arising from this text or any activity of Tu Auto Caravaning, except for resolving conflicts that arise from the development of an activity requiring professional association membership, in which case the user must address the corresponding body of the appropriate bar association.

Users who have the status of consumers or users as defined by Spanish regulations and reside in the European Union, if they have had a problem with an online purchase made from Tu Auto Caravaning, may use the Online Dispute Resolution Platform, created by the European Union and developed by the European Commission under Regulation (EU) 524/2013, in order to try to reach an out-of-court agreement.

Provided that the user is not a consumer or user, and where there is no rule requiring otherwise, the parties agree to submit to the Courts and Tribunals of the capital city, as this is the place where the contract is concluded, expressly waiving any other jurisdiction that may apply.

What we expect from users

Access to and/or use of Tu Auto Caravaning confers the status of User on the person who carries it out, who accepts, from that moment, fully and without reservation, this legal notice, as well as any specific conditions that, where applicable, supplement it, in relation to certain services and content of Tu Auto Caravaning.

The user is informed, and accepts, that access to Tu Auto Caravaning does not, in any way, imply the start of a commercial relationship with Tu Auto Caravaning. Accordingly, the user undertakes to use the website, its services and content without contravening current legislation, good faith and public order.

Use of the website for unlawful or harmful purposes, or that, in any way, may cause damage or prevent the normal operation of the website, is prohibited. With regard to the content of this website, the following is prohibited:

  • Its reproduction, distribution or modification, in whole or in part, unless authorised by its legitimate owners.
  • Any infringement of the rights of the provider or of the legitimate owners.
  • Its use for commercial or advertising purposes.

External Links

The pages of the Tu Auto Caravaning website provide links to other websites and content that are owned by third parties, such as manufacturers or suppliers.

The sole purpose of the links is to provide the User with the possibility of accessing them and learning about our products, although Tu Auto Caravaning is not responsible, in any case, for the results that may arise for the user from accessing such links.

Any user who intends to establish any technical linking device from their website to the Tu Auto Caravaning portal must obtain prior written authorisation from Tu Auto Caravaning.

The establishment of the link does not, in any case, imply the existence of relations between Tu Auto Caravaning and the owner of the site on which the link is established, nor the acceptance or approval by Tu Auto Caravaning of its content or services.

Remarketing

The remarketing function or similar audiences in AdWords allow us to reach people who have previously visited our website and help them complete their purchase process.

As a user, when you enter our website, we will install a remarketing cookie (it may be from Google AdWords, Criteo or other services that offer remarketing).

  • That cookie stores visitor information, such as the products they have viewed or whether they have abandoned the shopping cart.
  • When the visitor leaves our website, the remarketing cookie remains in their browser.

Other conditions of use of this website

The user undertakes to make diligent use of the website and the services accessible from it, in full compliance with the Law, good customs and this legal notice.

Likewise, unless prior, express and written authorisation is obtained from Tu Auto Caravaning, the user undertakes to use the information contained on the website exclusively for their own information, and may not, directly or indirectly, commercially exploit the content to which they have access.

This site stores a data file relating to comments submitted to this site.

You may exercise your rights of access, rectification, cancellation or objection by sending an email to Pruñonosa Studio.

This site, the associated domains and ownership of the content belong to , CIF B44521151, with registered address at C.PORTAL DE XERT, 2 SANT MATEU.

This website contains hyperlinks that lead to other web pages managed by third parties outside our organisation. Tu Auto Caravaning does not guarantee or accept responsibility for the content found on those web pages.

Unless expressly authorised in advance and in writing by Tu Auto Caravaning, the reproduction, except for private use, transformation, and in general any other form of exploitation, by any means, of all or part of the content of this website is strictly prohibited.

It is strictly prohibited to carry out, without the prior consent of Tu Auto Caravaning, any manipulation or alteration of this website.

Consequently, Tu Auto Caravaning assumes no liability arising from, or that may arise from, such alteration or manipulation by third parties.

Exercise of ARCO rights

With respect to the data collected, you may exercise the rights recognised in Organic Law 15/1999: access, rectification or cancellation of data, and objection.

Therefore, please note that you may exercise these rights by means of a written and signed request that you may send, together with a photocopy of your ID card or equivalent identification document, to the postal address of TU AUTO CAR RENT, S.L.U, CIF B44521151, at C.PORTAL DE XERT, 2 SANT MATEU, Spain, or by email, attaching a photocopy of your ID card to:

Within 10 days we will respond to your request to confirm the execution of the right you have requested to exercise. Exclusion of warranties and liability

Tu Auto Caravaning provides no warranty and shall not be liable, in any case, for damages of any kind that may be caused by:

  • The lack of availability, maintenance and effective operation of the website or its services and content;
  • The existence of viruses, malicious or harmful programs in the content;
  • Unlawful, negligent, fraudulent use or use contrary to this Legal Notice;
  • The lack of legality, quality, reliability, usefulness and availability of the services provided by third parties and made available to users on the website.

Tu Auto Caravaning shall not be liable under any circumstances for any damages that may arise from the illegal or improper use of this website.

European Online Dispute Resolution Platform

The European Commission provides an online dispute resolution platform, available at the following link: . Consumers may submit their complaints through the online dispute resolution platform.

Applicable law and jurisdiction

In general, the relationship between Tu Auto Caravaning and users of its telematic services present on this website is subject to Spanish law and jurisdiction.

We will always be reachable: Our contact details

If any user has any questions about these legal conditions or any comments about the Tu Auto Caravaning portal, please contact Pruñonosa Studio or use the form (if available) or the contact details available on the website.

Our privacy policy describes how we collect, store or use the information we gather through the different services or pages available on this site.

It is important that you understand what information we collect and how we use it, as access to this site implies acceptance of our privacy policy.

Acceptance and consent

The user declares that they have been informed of the conditions regarding the protection of personal data, accepting and consenting to the processing of such data by Tu Auto Caravaning, in the manner and for the purposes indicated in this privacy policy.

Commercial emails

In accordance with current legislation, Tu Auto Caravaning does not engage in SPAM practices and therefore does not send commercial emails by electronic means that have not been previously requested or authorised by the user. Consequently, in each of the forms on Tu Auto Caravaning, the User has the possibility to give their express consent to receive our Newsletter/bulletin, regardless of any commercial information specifically requested.