TU AUTO SM COOP.V. is committed to making its website accessible in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of websites and mobile applications of the public sector.

This accessibility statement applies to the website www.tuautocaravaning.com

Compliance status

This website is partially compliant with RD 1112/2018 due to the exceptions and the non-compliance of the aspects indicated below.

Non-accessible content

The content set out below is not accessible for the following reasons:

Non-compliance with RD 1112/2018

Some contrast aspects may not meet the required minimum of 3:1 with respect to adjacent background colours in the relevant section of the website. (Requirement number 9.1.4.11 of UNE-EN 301549:2022)

Some non-text elements may not be correctly labelled. (Requirement number 9.2.5.3 of UNE-EN 301549:2022).

Some texts in another language may not be correctly labelled. (Requirement number 9.3.1.2 of UNE-EN 301549:2022)

There may be occasional code errors due to editing on some web pages. (Requirement number 9.4.1.1 of UNE-EN 301549:2022)

There may be logos and images with incorrect alternative text, as well as images without a textual description (Requirement number 9.1.1.1 of UNE-EN 301549:2022)

There may be links whose function is not correctly identified (Requirement number 9.2.4.4 of UNE-EN 301549:2022)

There may be information or relationships that cannot be determined programmatically or that are not available in the text (Requirement number 9.1.3.1 of UNE-EN 301549:2022)

In content implemented using markup languages, there may be elements without complete start and/or end tags, elements with duplicate attributes, or without a unique identifier (Requirement number 9.4.1.1 of UNE-EN 301549:2022)

Disproportionate burden

Not applicable.

The content does not fall within the scope of the applicable legislation

There may be office files in PDF or other formats published before September 20, 2018 that do not fully comply with all accessibility requirements. Although efforts have been made to ensure that most of them do comply.

Preparation of this accessibility statement

This statement was prepared on June 6, 2023.

The method used to prepare the statement was a self-assessment carried out by the entity itself.

Last review of the statement: September 24, 2024.

Comments and contact details

You can submit communications regarding accessibility requirements (Article 10.2.a of RD 1112/2018) through this website’s contact form available at the following address: www.tuautocaravaning.com/atencion-al-cliente

For example:

• Report any possible non-compliance by this website.
• Report other difficulties accessing the content.
• Submit any other query or suggestion for improvement related to the accessibility of the website.

You may also submit:

• Complaint regarding compliance with the requirements of RD 1112/2018
• Request for accessible information regarding:
  • Content that is excluded from the scope of application of RD 1112/2018 as established by Article 3, section 4.
  • Content that is exempt from complying with accessibility requirements because it would impose a disproportionate burden.

In the Request for accessible information, the facts, reasons and request must be specified very clearly, so that it can be verified that it is a reasonable and legitimate request.

Complaints and claims regarding accessible information will be submitted through this website’s contact form available at the following address: www.tuautocaravaning.com/atencion-al-cliente

Optional content

This website is designed for responsive viewing, so that it can be displayed correctly on devices such as tablets and mobile devices.

It is also designed so that the text size can be changed using the menus defined for this purpose, depending on the browser used.

It can also be done using the following keyboard shortcuts, pressing both keys at the same time:

Microsoft Windows

• Ctrl +: increase it.
• Ctrl –: decrease it.
• Ctrl 0: restore original size.

Mac OS

• Cmd +: increase it.
• Cmd –: decrease it.
• Cmd 0: restore original size.

Likewise, if a user does not have a mouse, they can move through the different elements of the page they are visiting using the keyboard, by means of the Tab key.